Privacy Policy

RummyFlare (“RummyFlare”, or “we” or “our” or “us”) operates the RummyFlare website and mobile application (together, the “Platform”), enabling users in select states of India (“Users”, or “you” and its grammatical variations) to access and participate in online games of Rummy in various formats and variations.

This policy (“Privacy Policy”) governs how RummyFlare collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between RummyFlare and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.

All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.

1. Types of Information We Collect

1.1. We may collect the following types of information:

Information you provide: When you register on the Platform, you may be required to provide details such as your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. You may also need to provide bank account details when making use of cash-based features, and your Permanent Account Number (PAN) when using the cash withdrawal option, where applicable. In some cases, such as referral programs or team play options, you may provide us with personal information of another person.
Transaction details: If you initiate a cash transaction in relation to your RummyFlare Account, we receive and store details pertaining to the transaction, including the payment method, the amount added, and the date and time of the transaction.
Interaction information: When interacting with our customer support team, we may record and store these interactions.
Technical information: We automatically collect certain data such as your IP address, location, device identifiers, browser type, language, referring URL, and cookies.
Usage information: We collect details related to how you interact with our Platform, including the formats and variations of Rummy you participate in, the time spent on each game, and the amount of money spent (where applicable).
Messages: We receive and store messages sent or received via the Platform and any other content you may upload.
Cookies: We use cookies to store certain types of information each time you visit the Platform. These cookies help us recognize you but do not contain personal information. You can manage cookie settings through your browser.
Web beacons: We use web beacons to understand how you interact with the Platform. Disabling cookies may make web beacons ineffective.

1.2. Some information is mandatory for accessing the Platform, and failure to provide it may restrict access to certain features.

2. How We Use Your Information

2.1. In addition to the uses described elsewhere, we use your information to:

Enable your access and use of the Platform
Process cash transactions and enable withdrawals (where applicable)
Facilitate your participation in games and events
Market services or products of RummyFlare and its affiliates
Send you service-related communications
Handle support requests
Perform internal operations such as troubleshooting and data analysis
Verify and identify Users
Measure the effectiveness of promotions and advertisements
Personalize the Platform experience
Provide customer support
Enforce Platform Policies

2.2. If you use our referral program, we use your name/email address and the referred person’s information to communicate with them.

2.3. We may use personal information for testimonials or promotions with your consent.

3. How We Store Your Information

3.1. Information collected is securely stored on servers located in India.

3.2. Some affiliates and service providers may store or process information in other jurisdictions.

4. How We Share Your Information

4.1. We may share your information with third parties that assist in providing services, including:

Service providers (IT and payment services)
Advertisers and advertising networks
Cloud storage providers
Analytics and search engine providers
Entities providing customer support, verification, or marketing services

4.2. We may share information with subsidiaries, affiliates, and group companies of RummyFlare for internal business purposes.

4.3. We may share your information with law enforcement or other entities if legally required.

4.4. Service providers are bound by confidentiality agreements and are required to take adequate security measures.

4.5. If we sell or transfer our business, your information may be included in the transaction.

5. How Long We Retain Your Information

We retain your information for as long as necessary to provide services. Thereafter, it may be retained for legal obligations, dispute resolution, and protection of RummyFlare’s legal rights.

6. Your Rights and Preferences

6.1. Access and Updation: You may access and update personal information by logging into your RummyFlare Account.

6.2. Withdrawal of Information: You may withdraw consent to data collection by contacting us at support@rummyflare.com. This may affect access to the Platform.

6.3. Account Deletion: You can request account deletion by emailing support@rummyflare.com or using the Platform’s account deletion option.

6.4. Communication Opt-outs: You can opt-out of marketing emails by contacting support@rummyflare.com.

7. Security and Protection of Your Information

7.1. We use industry-standard measures, including encryption and physical security, to protect your information.

7.2. You are responsible for safeguarding your password and RummyFlare account information.

8. Information Relating to Children

The Platform is not intended for users under 18. We do not knowingly collect information from minors, and any such data will be deleted upon discovery.

9. Third-Party Platforms and Services

The Platform may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Grievance Officer:

Name: Rajesh.S
Email: grievance.officer@rummyflare.com

11. Changes to this Privacy Policy

We may modify this Privacy Policy from time to time. You are encouraged to review it periodically, as continued use of the Platform constitutes acceptance of any changes.

Updated on 10th Sep, 2024